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FAQ

Warranty

30-Day Money Back Guarantee

We want you to be completely satisfied with your Lunderg purchase. That’s why we offer a 30-day money back guarantee. If you’re not happy with your order for any reason, simply reach out to our customer support team within 30 days of receiving your Lunderg item, and we’ll guide you through the return process.

1-Year Warranty 

At Lunderg, we stand by the quality of our products. To provide you with peace of mind, all Lunderg items come with a 1-year warranty against manufacturing defects. If you encounter any issues with your purchase due to a manufacturing defect within the first year, we’ll be happy to assist you in resolving the matter.

To make the process easier, please register your product after your purchase here.

Thank you for choosing Lunderg for your shopping needs. We aim to deliver top-notch Lunderg products and exceptional customer service. If you have any questions or concerns regarding our Shipping and Delivery Policy, please don’t hesitate to contact our friendly customer support team.

Shipping Information

At Lunderg, we’re committed to delivering your orders quickly and efficiently. Our Shipping and Delivery Policy is designed to provide you with the best possible service. Below you can find the 3 shipping services that we offer:

  • FREE Shipping (5-7 Business Days)

Enjoy FREE standard shipping on all orders within the United States. Our standard shipping option typically takes 5-7 business days from the date of order placement to reach your doorstep. Rest assured that your items will be carefully packaged and shipped to you with the utmost care.

  • Expedited Shipping (2-4 Business Days): $5.00

For those who want their orders a little faster, we offer an expedited shipping option. You can receive your items in just 2-4 business days for a nominal fee of $5.00. We know that time is of the essence, and we want to make sure you get your Lunderg products as swiftly as possible.

  • Priority Shipping (1-3 Business Days): $8.00

Need your order even faster? Opt for our Priority Shipping service, which will have your Lunderg items at your doorstep within 1-3 business days. For a convenience fee of just $8.00, you can enjoy the utmost speed and efficiency in receiving your purchase.

Return Policy

At Lunderg, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your product, we offer a straightforward return policy to make the process as simple as possible. Please review the following details regarding our return policy:

30-Day Return Window

You have 30 days from the date of purchase to initiate a return for your Lunderg product. To be eligible for a return, your item must meet the following criteria:

Unopened Package: The product must remain unopened and in its original packaging. We can only accept returns for items that have not been used or opened.

Customer-Borne Shipping Costs

Please note that when initiating a return, you are responsible for covering the shipping costs to send the product back to Lunderg. We recommend using a reliable shipping service with tracking to ensure the safe return of the item. We do not provide prepaid shipping labels for returns.

Return Process

To start the return process, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team to inform them of your intention to return the product. You can contact us at [email protected]. Our team will guide you through the process and provide you with any necessary instructions.
  2. Package the Item: Ensure that the product is securely packaged in its original box or packaging to prevent any damage during transit.
  3. Ship the Product: Ship the item to the address provided by our customer support team. Please make sure to include your order number, name, and contact information inside the package for easy identification.

Inspection and Refund

Once we receive the returned item and confirm that it meets the required criteria (unopened and in its original packaging), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow some time for the refund to be processed, as it may take a few business days for the funds to appear in your account.

Damaged or Defective Items

In the rare event that you receive a damaged or defective Lunderg product, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund as needed.

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team. At Lunderg, we value your satisfaction and are here to assist you with any inquiries you may have.

Terms and Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, LUNDERG accessible at LUNDERG.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, CROSS INNOVATIONS LLC and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and CROSS INNOVATIONS LLC may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant CROSS INNOVATIONS LLC a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. CROSS INNOVATIONS LLC reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and CROSS INNOVATIONS LLC express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall CROSS INNOVATIONS LLC, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.   CROSS INNOVATIONS LLC, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent CROSS INNOVATIONS LLC from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

CROSS INNOVATIONS LLC is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The CROSS INNOVATIONS LLC is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between CROSS INNOVATIONS LLC and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Country, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Country for the resolution of any disputes.

If you need help, please contact us.

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