30-Day Money Back Guarantee

We want you to be completely satisfied with your Lunderg purchase. That's why we offer a 30-day money back guarantee. If you're not happy with your order for any reason, simply reach out to our customer support team within 30 days of receiving your Lunderg item, and we'll guide you through the return process.

Warranty 

At Lunderg, we stand by the quality of our products. To provide you with peace of mind, all Lunderg items come with a 1-year warranty against manufacturing defects, except for Male Incontinence Clamps, which have a 6-month warranty, and Toilet Safety Rails and Raised Toilet Seat with Handles, which are covered by a lifetime warranty.

If you encounter any issues with your purchase due to a manufacturing defect within the applicable warranty period, we’ll be happy to assist you in resolving the matter.

To make the process easier, please register your product after your purchase here.

Thank you for choosing Lunderg for your shopping needs. We aim to deliver top-notch Lunderg products and exceptional customer service. If you have any questions or concerns regarding our Shipping and Delivery Policy, please don't hesitate to contact our friendly customer support team.

At Lunderg, we’re committed to delivering your orders quickly and efficiently. Our Shipping and Delivery Policy is designed to provide you with the best possible service. Below you can find the 3 shipping services that we offer:

FREE Shipping (5-7 Business Days)

Enjoy FREE standard shipping on all orders within the United States. Our standard shipping option typically takes 5-7 business days from the date of order placement to reach your doorstep. Rest assured that your items will be carefully packaged and shipped to you with the utmost care.

Expedited Shipping (2-4 Business Days): $5.00

For those who want their orders a little faster, we offer an expedited shipping option. You can receive your items in just 2-4 business days for a nominal fee of $5.00. We know that time is of the essence, and we want to make sure you get your Lunderg products as swiftly as possible.

Priority Shipping (1-3 Business Days): $8.00

Need your order even faster? Opt for our Priority Shipping service, which will have your Lunderg items at your doorstep within 1-3 business days. For a convenience fee of just $8.00, you can enjoy the utmost speed and efficiency in receiving your purchase.

At Lunderg, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your product, we offer a straightforward return policy to make the process as simple as possible. Please review the following details regarding our return policy:

30-Day Return Window

You have 30 days from the date of purchase to initiate a return for your Lunderg product. To be eligible for a return, your item must meet the following criteria:

• Unopened Package: The product must remain unopened and in its original packaging. We can only accept returns for items that have not been used or opened.

Customer-Borne Shipping Costs

Please note that when initiating a return, you are responsible for covering the shipping costs to send the product back to Lunderg. We recommend using a reliable shipping service with tracking to ensure the safe return of the item. We do not provide prepaid shipping labels for returns.

Return Process

To start the return process, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team to inform them of your intention to return the product. You can contact us at questions@lunderg.com. Our team will guide you through the process and provide you with any necessary instructions.
2. Package the Item: Ensure that the product is securely packaged in its original box or packaging to prevent any damage during transit.
3. Ship the Product: Ship the item to the address provided by our customer support team. Please make sure to include your order number, name, and contact information inside the package for easy identification.

Inspection and Refund

Once we receive the returned item and confirm that it meets the required criteria (unopened and in its original packaging), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow some time for the refund to be processed, as it may take a few business days for the funds to appear in your account.

Damaged or Defective Items

In the rare event that you receive a damaged or defective Lunderg product, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund as needed.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team. At Lunderg, we value your satisfaction and are here to assist you with any inquiries you may have.